Shipping and Delivery Policy

Digital Content Delivery

At Zsmart Academy, all our courses and educational content are delivered digitally. Upon successful payment, you will receive immediate access to the purchased content via your registered account on our platform.

Access to Courses

Once your payment is confirmed, you will be able to access your course(s) directly from your dashboard. Simply log in to your account and navigate to "My Courses" to begin your learning journey.

Technical Support

If you experience any issues accessing your courses or other digital content, please contact our technical support team at [email protected]. We strive to resolve all technical issues promptly to ensure a seamless learning experience.

Content Availability

Our courses are available for a specified period as indicated at the time of purchase. Please review the course details for information on access duration. If you require extended access, please contact our customer service team for assistance.

Return Policy

No Refunds

We regret to inform you that we do not offer refunds for any services provided by Zsmart Academy. All service fees are non-refundable.

Service Descriptions

We make every effort to clearly communicate the scope and details of our services. If you have any questions or concerns about a specific service, please contact our customer service team before engaging our services.

Cancellation Policy

Once a service order is confirmed and payment is processed, it cannot be canceled or modified. Please ensure that you are fully committed to the service before making a purchase.

Quality Assurance

We are committed to delivering high-quality services. If you are dissatisfied with the service provided, please contact our customer service team within 15 days of the course purchase date. We will thoroughly review your concerns and, if appropriate, work with you to find a resolution.

Non-transferable

Services are non-transferable. The service is intended for use by the person or entity that made the original purchase.

Appointment Changes

If you need to reschedule a service appointment, please contact us as soon as possible. We will make every effort to accommodate your request, subject to availability.

Contact Us

If you have any questions about our refund policy or need assistance with our services, please contact our customer service team at [email protected].

Note: This refund policy is effective as of 20 Dec 2023. Zsmart Academy reserves the right to update or modify this policy at any time without prior notice. Please check our website for the latest version of our refund policy.

Thank you for choosing Zsmart Academy. We appreciate your business and look forward to serving you.